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Description

Organisation Description

An international Banking and Finance organisation located in Malta

Job Description

Dealing directly with UK customers and under limited supervision, provide quality service  to existing customers on a full line of products and services including online banking, telephone banking, ATM, deposit accounts, check cards, through direct telephone contact. This includes promptly responding to customer inquiries, resolving customer problems on a timely basis, identifying their personal financial needs and refering bank products and services. Full and comprehensive training will be given to successful applicants. The position will involve shift work on a rotaating shift pattern.


Person Specification

Generally speaking, you’ll need to be personable, confident and able to understand our customers and colleagues well enough to find solutions and spot new opportunities as they arise. You’ll need to be capable of working on your own but with a team orientated attitude, as well as being naturally keen to meet targets and improve customer service.You’ll also need to exhibit good attention to detail, along with a methodical, conscientious approach to completing tasks.Successful candidates  will enjoy keeping busy and sustaining a high level of energy over a long period of time; driven to achieve challenging targets and keen to improve their own performance. They will be sensitive and understanding towards others; prepared to go out of their way to help. A conscientious approach is important in the Customer Service  role, where it is important that deadlines are met and tasks are completed.