Job Seeker

Description

Organisation Description

One of the Worlds top eight International I Gaming companies located within Malta

Job Description

Key Responsibilities / Duties:
• To manage proactive outbound calling to various customer segments.
• Work to daily and weekly objectives and targets.
• Ensure that more complex customer issues are followed up and resolved in a timely manner.
• Provide first line support to customers.
• Proactively develop customer relationships by maintaining contact at an appropriate level.
• To fully comprehend the full implications of verification to the customer.
• To ensure the right balance between outbound sales and verification is consistently achieved.
• Feedback recurring customer issues to Team Leader and relevant internal department, where applicable.
• Contribute to the ongoing development and improvement of the  customer experience.
• First point of contact for most  customers – must act as an ambassador for the company.
• Updating Excel Worksheets and recording customer responses.


Person Specification

Essential:
• Must have at least 6 months experience in a customer service / Telesales role, ideally in a contact centre environment with high call volumes.
• Worked to targets and objectives.
• Experience of using Microsoft Word, Excel and the Internet.
• Must have a keen interest of sport.
Desirable:
• Ideally will have experience and knowledge of sports, and the betting industry.
Key Skills and Attributes:
• Excellent verbal and written communication skills.
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.
• High level of customer service orientation, with a proven ability to see problems through to their resolution.
• Demonstrates initiative, providing ideas and suggestions to improve the  customer experience.
• A proven team player with a ‘can do’ attitude.
• Passionate about providing excellent service.
• Self Motivated.
• Able to work in a pressurised environment.
• Fluent in spoken and written Spanish and English. .


Special Conditions:
• Shift rotas and weekend work.