About Reed - Quality

Reed is committed to service excellence in both its service delivery and internal processes, as it understands that to ensure that our clients receive a responsive, accurate and customer focused service, Reed must be able to control, understand and operate efficient internal processes.

To this end Reed has a working quality policy and a number of quality certifications. In summary, Reed’s quality philosophy assumes further improvements are always possible and that processes should be continuously re-evaluated and improvements implemented. For example over the last three years:

Reed has opened over 40 new offices; launched a new candidate assessment package and registration process; developed a temporary staff insurance benefits package; implemented online service evaluations and management information; created five centralised candidate referencing points; created a Business Excellence Team to audit and promote best practise throughout Reed’s office network; and Reed was the first organisation to launch an online Temp Zone.

Moreover, Reed has recently upgraded REMAS as part of an ongoing improvement programme, implemented a ‘thin’ desktop system and launched a new candidate and client database, Xpress, which has significantly improved functionality and navigation and which represents the first step towards a ‘single desktop’ for Reed consultants, allowing them to work faster and smarter.

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