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2nd Line Infrastructure Engineer

Location: CARDIFF, SOUTH GLAMORGAN Salary: 24000 - 29000 GBP Per Annum, inc benefits
Sector: Technology Job Type: Contract
Shift Type: FULL TIME Applications: N/A
Posted: about 17 hours ago Reference: 3142403
2nd Line Infrastructure Engineer | Cardiff Area | £24K – £29K
ITIL – VMWare – Virtualisation – Veeam – Backup – Active Directory – Office 365 – SharePoint – Exchange – Cloud – Disaster Recovery – Phone System – User Training – Email – Administration – 2nd Line – Infrastructure – IT – Support


Are you an experienced Infrastructure Engineer looking for your next challenge? Looking for an excellent working environment and hands-on work every day? If yes, read on…

Key Responsibilities as a 2nd Line Infrastructure Engineer;
• Provide 2nd Line IT support through assigned work and escalation from the Service Desk, resolving end user incident and requests with high levels of customer satisfaction.
• Supporting and maintaining of ITIL technology and processes to ensure maximum customer satisfaction
• Support projects, through scoping , planning, delivery and support
• Infrastructure implementations and upgrades and administration
• VMWare Virtualisation and Veeam backup, administration and upgrades
• Active Directory Group Policy administration
• Monitor and support network infrastructure, daily checks
• Office 365 migration, administration and support
• Support SharePoint and Exchange-on-line administration
• Cloud migration and administration
• Project engineering, including implementation and configuration
• Mobile device management and security
• E-mail platform administration
• Backup completion and integrity
• Infrastructure Disaster Recovery
• Phone System support and administration
• Provide Technical advice and mentoring to colleagues

Key Skills required as 2nd Line Infrastructure Engineer;
• Fantastic team player with a great working attitude
• Personable and open, as well as being an excellent communicator
• Proactive
• Excellent written and verbal skills
• Ability to share knowledge through training and documentation
• A methodical and analytical approach to undertaking duties
• Good team player and approachable
• Eager to learn


Sound like the role for you? Apply below!


2nd Line Infrastructure Engineer | Cardiff Area | £24K – £29K
ITIL – VMWare – Virtualisation – Veeam – Backup – Active Directory – Office 365 – SharePoint – Exchange – Cloud – Disaster Recovery – Phone System – User Training – Email – Administration – 2nd Line – Infrastructure – IT – Support

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