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Location: BELFAST, COUNTY ANTRIM Salary: 9.30 - 9.31 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3365736
Urgent requirement for an experienced Administrator to join their leading company in Belfast.

This is a temporary position for 1-2 months with an immediate start

Working Hours: 37 hour per week – Monday to Thursday: 09.30 am – 17.30 pm, Friday: 09.00 am – 14.00 pm

Hourly Rate: £9.31 p/h

Job Purpose:

You will be assisting with the administration/production of all products in an accurate and efficient manner whilst providing a high level of customer service to the general public in relation to related enquiries.

Essential Criteria:

• Minimum of 1 year’s administration experience of working on databases
• Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths or alternatively, be able to demonstrate at least 2 years relevant experience in a similar post
• Excellent communication skills both written and verbal
• Previous customer service experience
• Working knowledge of using Microsoft Word and Excel

Main Duties and Responsibilities:

• Answer internal and external queries regarding all products
• Process the replacement of lost, stolen, damaged or faulty passes
• Input and maintain database information relating to all passes, including the Card Management Systems (CMS and CRMS)
• Maintain the data of holders in a timely and consistent manner, to include recording deceased applicant notifications, changes of address/name, missing data, lost cards etc.
• Protect sensitive customer information whether electronic or on paper in line with the Data Protection Act and GDPR
• ‘Hotlist’ relevant products (e.g. lost passes) and clear down redundant cards off the system
• Assist in the calculation of quotations (first time and renewal) for passes and process applications
• Process the receipting, banking and recording of income including other payment methods such as direct debits and ensure storage of customer banking information (cr/dr card and bank account details) in line with regulatory requirements
• Reconcile all financial records including daily lodgements
• Assist with the calculation and process of any refund or fares in line with the companies Refund Policy
• Assist with validation of reissue applications for all cards expiring after their 5 years of electronic validity
• Process and resolve escalated applications in line with rules set by DFL/DSP and duplicate applications to eliminate fraudulent applications
• General clerical duties e.g. photocopying, word processing and filing of all related documentation
• Any other duty as requested

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