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CONTACT CENTRE TEAM MANAGER

Location: DEESIDE INDUSTRIAL PARK, CLWYD Salary: 25000.00 - 25000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 12 days ago Reference: 3115527
Contact Centre Team Manager £25,000 per annum

Do you want to work for a well-known brand who truly value their staff?
Do you have experience in a management role in a contact centre environment?
Are you passionate about providing the best possible customer service at all times?


If you have answered yes to the above, I would love to hear from you!

This is a very exciting opportunity for an experienced Team Manager to join an energetic, dynamic and professional team. As a Team Manager you will be responsible for promoting a team environment through creative and innovative thinking. You will be coaching, motivating and developing your team so as a Team Manager you will need to lead by example. Credibility is very important so if you would describe yourself as consistent, competent, compassionate and a committed person then this may be the role for you.

First class Customer Service is always at the forefront of this company so you must be passionate about providing this service. A sound business knowledge is also needed for this role as you will be analysing the performance of your team/individuals to ensure all targets are exceeded and that service levels are always met and maintained.

The hours of work will be shifts between the following hours - 8:00am and 9:00pm Monday to Friday, 8:00am and 8:00pm on Saturday and 8:00am and 6:00pm on Sunday – this will be on a rota basis and you must be prepared to work in at least 1 in 3 weekends.

In return for your hard work you will be given fantastic company benefits such as free parking, subsidised onsite food and drink, product discounts and brilliant career development opportunities, plus much, much more!

This is a very diverse role in a fast paced environment so to find out more, or to apply, please send me your CV to emma.thomas-higgs@reedglobal.com or alternatively apply online.

I will look forward to hearing from you.


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