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Customer Service Advisor

Location: TAUNTON, SOMERSET Salary: 9.70 - 9.70 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 5
Posted: 15 days ago Reference: 3382339

My client in Taunton are looking for a Customer Service Advisor to join the Children's Social Care Team.

Main Duties:
Provide callers with access to information and services relating to Children’s Social Care, Education, Fostering and Adoption and other Children’s based services.
  Primarily communicating over the telephone but also through other channels such as face to face, email, SMS, fax, white mail and newly social media.
Making an initial assessment of need, giving advice, undertaking referrals, directly to Children’s Social Care.  Communicating on a regular basis with Professionals and members of the Public
Logs all enquiries, accesses and records data using various IT and manual systems
Takes ownership of difficult calls, using call handling skills and judgement to determine the best course of action

Working Hours:
37 Hours Per Week

Benefits:
£9.70 per hour

If the role is of interest to yourself, click ‘apply now’ below, or email your CV to leah.pavey@reedglobal.com



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