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Customer Service Advisor

Location: TAUNTON, SOMERSET Salary: 9.70 - 9.70 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 14 days ago Reference: 3382341

My client in Taunton are looking for a Customer Service Advisor to join the Children's Social Care Team.

Main Duties:
      -Provide callers with access to information and services relating to Children’s Social Care, Education, Fostering and Adoption and other Children’s based services.
      -Primarily communicating over the telephone but also through other channels such as face to face, email, SMS, fax, white mail and newly social media.
      -Making an initial assessment of need, giving advice, undertaking referrals, directly to Children’s Social Care.  Communicating on a regular basis with Professionals and members of the Public
      -Logs all enquiries, accesses and records data using various IT and manual systems
      -Takes ownership of difficult calls, using call handling skills and judgement to determine the best course of action

Working Hours:
37 Hours Per Week

Benefits:
£9.70 per hour

If the role is of interest to yourself, click ‘apply now’ below, or email your CV to leah.pavey@reedglobal.com



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