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Customer service advisor £9.25 per hour

Location: MANNINGTREE, ESSEX Salary: 16380 - 17316 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 17 days ago Reference: 3306688
I am recruiting for an experienced customer service candidate to join a very successful courier service company in Tendring on a permanent basis. Please note this role is for ONLY 36 hours per week with some extra hours to be worked in busy periods and to cover holidays etc: Paying £9.25 per hour.

Our client works hand in hand with the UK’s largest next day delivery network. They are looking for someone to join their current team of 6 (customer services).
This role would suit someone who lives in the tendering area (Clacton, Manningtree or Harwich) and drove due to location of the depo.


As a Customer service advisor your roll will be to:
- Deal with all incoming calls
- Respond to calls and emails in a timely manner
- Keep checking systems for courier updates
- Updating clients/customers on delivery updates
- Give clients/candidates regular updates
- Deal with any complaints
- Generate quotes for clients/customers
- Send quotes and chase
- Keep the systems/databases up to date
- Manage your own diary
- Priorities work load

We are looking for someone who:
- Can work 36 hours minimum per week ( More in holidays and busy periods)
- Is highly organised and can work in high pressured situations
- Can priorities busy work loads
- Can multitask
- Can deal with all clients, promptly and with empathy
- Has strong administrative skills
- Has experience working in a courier, logistics or similar industries.
- Has a resilient personality
- Good system knowledge
- Good IT Skills
- Has a proactive/can do attitude


Key features/Benefits:
- 4 weeks annual leave per year ( Busy periods are in November and December so the Client is looking for someone who can commit to working through these months – due to demand)
- Pension scheme
- £9.25 per hour ( 36 hours per week )
- Free on site car parking
- Beautiful working surroundings
- You will be required to work 9am – 5.30pm on a Monday, Wednesday, Thursday and Friday and 1pm-5.30pm on a Tuesday.
- A family feel/close nit environment

This particular client is looking for someone to start immediately if you are interested and think you have the skills required please call Emma White, Senior Permanents consultant at Reed, Colchester on 01206840100 or Email : Emma.white@reedglobal.com


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