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Customer Service Agent

Location: HOUNSLOW, MIDDLESEX, UNITED KINGDOM Salary: 24,000-25,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 37
Posted: about 1 month ago Reference: X3-346180

Main Purpose:

To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service related issues.

Main Duties and Responsibilities

  1. To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
  2. To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
  3. Working with customers on daily basis with the aim of developing an excellent working relationship.
  4. Analysis of repetitive operational problems and development of possible service solutions.
  5. Advise customer latest booking times and documentation required.
  6. Booking shipment with use of company booking system.
  7. Supporting other departments within company – Customer Relationship Management/Transport/Operations and Sales
  8. Supplying customers with company Service information,
  9. Potential customer information to be given to the Sales department.

  Knowledge, Skills and experience:

Complete and thorough understanding of Aviation/Airline Networks

Excellent communication skills with the ability to influence others.

Excellent problem solving and prioritization skills essential.

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