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Customer Service Representative

Location: MARTLESHAM, SUFFOLK, UNITED KINGDOM Salary: 17,082.00-17,082.00 GBP Per annum, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 1 month ago Reference: X3-116044

Reed Business Support currently recruiting on behalf of one of my biggest clients based in Martlesham.

We are looking for 2 new members of staff to join on Monday 22nd July 2019 on a Temporary to Permanent basis.

You will be working in a business-to-business contact centre where you will deal with & manage high volumes of incoming calls directly from our customers - Utility companies in the UK. 

You will amend, investigate & manage customer accounts and some of the responsibilities will involve the following:

• Create or amend accounts when instructed by the Power Companies
• Support the Team Leader through the meeting of your own, team & business objectives
• Escalate issues promptly & effectively when unable to resolve
• Work on a flexible basis, according to Managed Service requirements, competencies & skills
• Take telephone account enquiries from Power Companies & resolve efficiently.
• Deliver an excellent quality of customer service at all times

The pay rate on this role is currently £8.21 per hour (£17,082 p/a).

To be considered for this role you must have you own transport and driving licence due to hours.

This is a full time role offering 40 hours per week and you will be required to work between the hours of 8am – 8pm. You will also be required to work 1 Saturday in 3 however you will receive a day off midweek should you work a weekend shift.


I will be contacting suitable candidates ASAP.

Please call Charlotte or Marcella on 01473 295090 or email your CV to charlotte.wright@reedglobal.com or apply below.

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