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Customer Service Representative

Location: CROYDON, SURREY, UNITED KINGDOM Salary: 20,000.00-20,000.00 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 2 months ago Reference: X3-216077

Our client, a leader in their field, are looking to recruit a dynamic and passionate individual to join their team to drive exceptional customer service. Hours of work are 9 - 5.30pm Monday  - Friday 

Main Responsibilities: 

 Providing exceptional customer service via phone, email and live chat
 Showing ownership and accountability for offering solutions to help and benefit our
customers
 Maintaining high service standards and continually improve the service to our customers
 Responding to customer complaints and escalating issues as necessary
 Actively seeking to improve processes and workflows.
 Working well within a dynamic team environment.
 Investigating and resolving issues whilst proactively seeking solutions


Requirements:
 Strong customer focus
 Excellent written and verbal communication skills
 At least 1 year Customer Service/help desk experience
 Ability to balance workload and deal with multiple priorities
 Aptitude to work with a team in a changing environment
 Willingness to learn and knowledge share

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