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Customer Service Team Coordinator

Location: SOUTHWARK, LONDON Salary: 26000.00 - 26000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: 2
Posted: 23 days ago Reference: 3384019
My client, a leading not-for-profit organisation based in London SE1, is looking for a Customer Service Team Coordinator. This company is the UK’s largest vehicle leasing organisation, and offers worry-free motoring solutions to over half a million customers. 

This organisation has been voted in the Sunday Times Top 100 Best Companies to work for, and offers an excellent range of benefits.

This organisation has a strong focus on the highest levels of customer service, and a high performance culture.

Salary is £26,000 per annum, plus bonus.

The main purpose of the role is to support the team in reviewing incoming work, undertaking queries and administration work. The role also involves overseeing the allocation of cases received, and ensuring a fair and consistent level of work across the team.

Key responsibilities:

This team deals with misuse of the organisation's scheme. Each case needs to be investigated by one of the Account Managers, and a fair resolution needs to be reached, which balances the needs of the customer with the needs of the business. Duties include:

· Manage the various work queues/ inboxes into the Team and ensure the prompt and consistent allocation of this work to the account managers within the team.
· Reviewing information and evidence from internal/external sources and making decisions on next steps
· Undertake administration work e.g. general queries and escalations
· Ensure that key departmental SLAs are met and maintained.


Interested?
Please apply on line and/or email your CV to robin.broster@reedglobal.com

Personal qualities required:


· Confident communicator – comfortable talking to colleagues from within and outside of the business

Customer Focused;
· Inspires trust and fosters strong relationships with both internal customers and external partners
· Confident to discuss solutions

Well organised
· Ability to manage own time and workloads with minimal supervision
· Ability to remain calm under pressure
· Takes ownership, delivers results and manages expectations
· Ability to work both independently and as part of a team

Problem solver
· Thinks about ways to improve processes and procedures and proactively sets about making those changes.

Self-development

· Takes responsibility for continuous self-development and own learning

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