|Location: CARDIFF, SOUTH GLAMORGAN||Salary: 25000.00 - 25000.00 GBP Per Annum|
|Sector: Business Support||Job Type: Permanent|
|Shift Type: N/A||Applications: 1|
|Posted: 3 months ago||Reference: 3094724|
On offer is an excellent starting salary of £25K with realistic OTE of £27K.
The successful candidate will have the following duties and responsibilities:-
- Managing the daily operation of the contact centre, including resource planning and work load allocation.
- Monitoring of incoming and outbound calls to ensure the quality is in line with industry requirements.
- Regular monitoring of staff performance including identifying training needs.
- Coordinating with management regarding staffing levels.
- Ensure technical understanding of products and service on an ongoing basis.
- Providing regular reports to management on staffing performance.
- Related duties.
The successful candidate will need to be able to demonstrate the following skills and capabilities:-
- Ability to work well in a team wigthin a fast-paced environment.
- Leadership skills and ability to motivate and develop staff.
- Experience in performance management.
- Ability and demonstratable experience of setting, meeting and exceeding targets.
- Excellent people management skills.
If you feel this role is suitable for you then please apply using the link below.
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