|Location: CHEADLE, CHESHIRE||Salary: 15500.00 - 15500.00 GBP Per Annum|
|Sector: Insurance||Job Type: Permanent|
|Shift Type: N/A||Applications: N/A|
|Posted: 5 months ago||Reference: 3131099|
This organisation is one of the UK’s leading motor claims companies. They strive to deliver the best service for insurers, brokers and fleets of all sizes. They are looking for a hardworking Insurance Customer Service Advisor to join their well-established business.
Salary: £15,500 (with increase based on knowledge gained in the role and an excellent benefits package)
• To provide excellent customer service to clients.
• Answer all calls promptly and professionally making sure notes are added to the system.
• Correspond with parties concerned via telephone, letter and any other means.
• Prioritise workload.
• Identify resolution of potential fraud, repudiation and voidance.
• Deal with all claims from First Notification Of Loss stage.
• Complaint handling within agreed company procedures.
• Keeping the policy holder informed both verbally and written of the status of their claim.
• Collecting accurate information and documents to proceed with a claim.
An Ideal Candidate will have:
• Experience in a call centre environment.
• Experience working within an insurance industry environment.
• GSCE Maths and English.
• Ability to utilise qualities such as empathy, tact and diplomacy when interacting with customers.
• MS Office – basic skills.
• Keyboard skills.
If this sounds of interest, please contact Rebecca Hunt on 0161 833 2033 or by email on Rebecca.Hunt@reedglobal.com as soon as possible to be sure to not miss out on this opportunity.
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