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Onboarding Client Services Manager

Location: SOUTHWARK, LONDON Salary: 35000.00 - 38000.00 GBP Per Annum, inc benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 days ago Reference: 3115833
My client, a utility services company based in London SE1, are looking to recruit for an Onboarding Client Services Manager.

This organisation deal with a range of clients; each development requires a successful transition from construction phase through to the provision of services.

The Onboarding Client Services Manager role focusses on this critical transition period, and the Manager will be required to assist Clients with the onboarding of systems and services.

The Manager will work closely with key stakeholders within the Client structure to ensure common understanding of metering, billing and prepayment systems and to ensure that the mutual requirements of both parties in terms of data, information, induction and training are met.

The Manager will be expected to bridge the gap between the construction phase handover, and the ongoing relationship with Client Services. The role also involves building relationships and being accountable for the initial smooth delivery of data to ensure that a full service commences as quickly and efficiently as possible.

Salary is £35-38k per annum, depending on skills and experience.

Main duties:

Work closely with the Client team throughout the Mobilisation phase, identifying key stakeholders;
Provide line management to the New Schemes Coordinator to ensure an efficient set up process;
Develop relationships with suppliers (e.g. printers and designers) delivering high service levels and ensuring good value.
Identify data providers and explain the suite of data that is required highlighting positive outcomes.
Deliver on-site induction briefings for Client staff and Customers to ensure understanding of systems.
Proactively identify knowledge gaps that may prevent successful mobilisation.
Proactively seek opportunities to add value to client relationships
Take responsibility for the weekly “Go Live” meeting with Delivery/Client Service teams.
Ensure an understanding that payment plans and assistance in debt resolution are available and understood.
Devise a mobilisation plan for each Client
Advise on void property utility costs process and provide advice to clients.

Person spec:

Knowledge
The successful applicant will be expected to thoroughly immerse themselves in the detail of the services provided, and the processes involved.
Existing knowledge of residential construction, housing, utilities or property management sectors would be advantageous.

Skills
Excellent planning and organising skills;
Project Management – ideally PRINCE 2 accredited
Ability to use tact / diplomacy to influence external stakeholders.
Line management experience, and team-orientated
Knowledge of a range of packages, including Word, Excel, PowerPoint, Internet search
Able to deliver service excellence
Able to build credibility with staff, and Clients.
A focus on improving processes
Able to quantify and interpret data with a thorough eye for detail.

Experience
Project managing multiple projects simultaneously - essential.
Line management experience - desirable.
Experience working externally with Clients - essential.
Experience of working to tight deadlines, often under pressure, effectively and often without close supervision

Qualification
Degree or higher level education equivalent (if not, candidates with an exceptional track record of success will be considered).
PRINCE 2 Practitioner - desirable

Interested? Please apply online, and/or email your CV to robin.broster@reedglobal.com


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