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Operations Manager

Location: NEWPORT, GWENT Salary: 45000 - 60000 GBP Per Annum
Sector: Technology Job Type: Contract
Shift Type: N/A Applications: 4
Posted: 8 months ago Reference: 3082911
Operations Manager | Newport | £45K - £60K

Looking to work in a dynamic environment? Want to control what hours you work? If so, read on…

Infrastructure Operations is about developing and delivering effective end user focused digital services. It requires strong leadership, relationship management, knowledge of service delivery and management.
Accountable for ensuring the quality, availability, capacity, security and cost effective delivery of one or more operational Infrastructure platforms.
It is essential that you have significant Service Desk management experience, with a real drive and passion for user experience, employee enablement and continuous improvement. You should have strong people management skills and a proven experience of managing a large Service Desk, managers and people effectively.

Key Skills & Experience required;
• Experience managing service desk teams of 20+ infrastructure engineers supporting 3500 end users
• Excellent Customer Service Skills
• Troubleshooting & Diagnostic skills
• An analytical approach to problem solving
• A commitment to the customer and to continuous learning and personal development
• Good interpersonal skills
• High Personal Standards
• High level of technical knowledge of Microsoft products
• Tolerance of stressful situations, and able to work under pressure
• An ability to lead and work within a team
• Coaching and/or Mentoring
• A passion to succeed
• Virtualisation, storage and backup technologies
• Microsoft and UNIX technologies
• End user computing – including VDI, mobility, email collaboration, printing
• Networking and voice technologies – including Wi-Fi

Sound like the role for you? Apply below!

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