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Prestigious Hotel Chain Looking For A Front Office Manager

Location: SOUTHEND X, ESSEX Salary: 24000 - 24000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 1 day ago Reference: 3089133
I am currently recruiting for a prestigious hotel based in the Southend-on-sea area. My client are looking for a Front Office Manager to help run the smooth operation and delivery of excellent customer service and staffing.

General Responsibilities-
-To assist the General Manager and Operations Manager with the preparation of budgets.
-Ensure that sales targets are set, achieved and improved where appropriate., making sure KPI's and Customer satisfaction levels are achieved.
-To liaise with the Accounts department to ensure the up to date and accurate preparation of bills on a daily basis.
-To ensure that all credit limits are maintained and to prepare end of month reports and any other financial / statistical information as required.
-To oversee, co-ordinate and communicate with all Front Office personnel to ensure optimum occupancy and average room rate for the purpose of maximising revenue.
-To ensure compliance with all Company and legal policies and procedures.
-To be aware of daily arrivals and to ensure proper planning is in place to ensure guest expectations are met.
-To carry out Company’s customer relations policy and communicate hotel services to guests.
-Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
-To assume responsibility for the completion of rosters and holiday lists for all permanent and casual staff and complete wage timesheets in an accurate and timely fashion.
-To ensure departmental compliance with Personnel procedures and administration requirements and assist in the maintenance of personnel files as required.
-To establish and maintain operational procedures / standards from the Front Desk alongside the Head Receptionist.
-Maintain a close working relationship between Sales, Reservations and Front Office.


Must have experience within hospitality and management
Must have used OPERA (reservation system) 
IT proficient

What’s in it for you?
Competitive salary of £24,000
28 Days Annual Holiday
Free Parking
Fantastic employee rates

If you would like to apply please email Aleisha.diss@reedglobal.com