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*** New Role*** Customer Service Representative

Location: LANCASTER, LANCASHIRE Salary: 19500.00 - 23000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 1 day ago Reference: 3142047
*Customer Service Representative*

We are recruiting for a national client who is based in the North Lancashire area they are seeking an experience Customer Service advsior who can bring Organisation, Strong Communication skills and a Proactive work ethic. If this sounds like you please read below....

To take customer orders and sales enquiries, amendments for a range of products.

Enter order and sales information accurately first time. Ensuring all key information is gathered and entered.

Share and broadcast information regarding potential product and transport restrictions for the regional units

Liaise with key stakeholders to ensure that optimum service is delivered to our customers.

Negotiate an acceptable compromise with customers when restrictions affect service.

Take inbound Cash Sales Enquiries comprehensively

Price cash sale enquiries in line with the current business strategy.

Chase cash sale quotes with a view to securing work in line with current business strategy.

Portray a good company image to the customer encouraging repeat business using a professional and helpful manner

Handle customer complaints/compliments and refer appropriately for satisfactory resolution or communication.

Act as a focal point for customers for the provision of a wide range of information, and to ensure customers needs are met successfully.


This client is looking for a candidate with good customer service skills, who can work to tight timeframes and be resilient.

Benefits

25 Days Holidays + Bank Holiday (3 days to be taken over xmas)
Bonus opportunity
Company Pension
Progression
Childcare
Discount Schemes

If you are looking for a change in the New Year please send your CV to Rachael.wilkinson@reedglobal.com



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